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Frequently Asked Questions

If your question was not featured below, please contact your local location for more information.

BHS Coronavirus Important Information

Butler Health System Visitation Policy

For the safety of patients, health care providers, and the community at large, effective 7pm on Wednesday, November 11, 2020 Butler Health System has moved to a no visitation policy. Visitors meeting one of the below exceptions will be stopped at the hospital entrance, be screened for symptoms, be given an identification badge, and directed to the appropriate area of the hospital.

Non-suspected COVID patients visitor policy:

OUTPATIENT SURGERY OR PROCEDURES

  • One (1) person may accompany a patient having a procedure or surgery. This person will be directed into a designated waiting area in the hospital and may stay until briefed by the physician after completion of the case and patient is discharged.

PLANNED ADMISSIONS AFTER SURGERY/PROCEDURES

  • Any patient coming in for a procedure with a planned admission after the procedure may have someone accompany them to the pre procedure area. Once contact information has been obtained from the visitor the visitor must exit the hospital. The physician or hospital staff will contact visitor by phone after the procedure.

EMERGENCY DEPARTMENT

  • Patients seeking emergency care may not have a visitor accompany them, with the exception of a parent or designee who may remain with a minor or a patient who is incapable of making their own decisions and will be screened appropriately.
  • Persons accompanying an Emergency Department patient that does not meet the exceptions noted may wait in a hospital parking lot or at an off-site location of their choice. Staff will contact the patient's designated visitor when their ED visit is complete.

OUTPATIENT INCLUDING PHYSICIAN OFFICE PRACTICES AND AMBULATORY CARE

  • One (1) person may accompany a patient receiving outpatient care if that person is necessary for the patient to be assisted and receive care safely

MATERNITY

  • Labor and delivery patients may be accompanied by one (1) person.
  • Post-delivery patients may have one (1) dedicated visitor for the remainder of the hospital stay.
  • Scheduled Surgical Cesarean Delivery patients may have one (1) designated visitor at delivery.

BEHAVIORAL HEALTH

  • No visitation at this time.

For everyone's safety, COVID-19 positive patients are not permitted visitation. End-of-life care visitors may be permitted with provider order. CompassionateRounders will be available to support patient and family communication.

Please note hospital entrance hours:

Tower entrance:
Monday - Friday: 5:00am - 5:00pm
Saturday: 6:00am - 5:00pm
Sunday: Closed - Use Emergency Room Entrance

Brady Street entrance:
Monday - Friday: 8:00 am - 4:00 pm
Saturday: Closed - Use Tower Entrance
Sunday: Closed - Use Emergency Room Entrance

Hospital Patient Entrances

Butler Memorial Hospital patient entrances:

Effective immediately patient access to Butler Memorial Hospital is through the Tower and Brady Street entrances between the following hours:

Tower entrance:
Monday - Friday: 5:00am - 5:00pm
Saturday: 6:00am - 5:00pm
Sunday: Closed - Use Emergency Room Entrance

Brady Street entrance:
Monday - Friday: 8:00 am - 4:00 pm
Saturday: Closed - Use Tower Entrance
Sunday: Closed - Use Emergency Room Entrance

Clarion Hospital visitation policy and patient entrances:

The main entrance to the hospital will remain open to patients between the following hours:

Monday through Friday: 6:00 am - 6:00 pm
Saturdays: 7:00 am - Noon
Sundays: Closed

If you need assistance with entry to the hospital on Sunday, please report to the Emergency Department.

The Emergency Department is reserved for emergency cases only. If you are not in an emergency health situation or critically ill requiring the need of emergency care, please contact your physician office for guidance and direction before reporting to the emergency department.

The Cancer Center entrance will remain open and is reserved for cancer patients only as we work reduce exposure and protect this vulnerable population of patients.

COVID-19 Testing Locations

COVID-19 Drive-Thru Testing: Butler Memorial Hospital and Clarion Hospital COVID-19 testing locations are open and in operation. Please note that testing requires a physician order. If you feel ill please call your primary care physician for further instruction. If you do not have a primary care physician please call:

Butler Memorial Hospital: 833-602-CARE (2273)
Clarion Hospital: 814-226-1DOC (1362)

PRE-PROCEDURE / PRE-ADMISSION COVID TESTING:

Effective Monday, July 20, 2020: Monday-Friday the Pre-Procedure / Pre-Admission COVID testing will be relocated to the (PAT) Pre-Admission Testing office located at Crossroads Campus.

  • Monday-Friday 8am to 10am: BHS Crossroads Campus - 129 Oneida Valley Road, Butler, PA 16001.
  • Saturday-Sunday 9am to 9pm: BHS FasterCare - 250b Butler Commons, Butler, PA 16001.

What is the cost for Coronavirus testing?

The charge for Coronavirus testing is $391 and is billable to your health insurance. If you do not have health insurance the cost is $105.57. Financial assistance is available click here to learn more.

What do you do if you're feeling anxious or depressed?

BHS Family Services Outpatient Mental Health is open and welcoming new patients! We are a resource for those in the community experiencing depression and anxiety symptoms as well as any other psychosocial issue in the context of COVID-19.

Evaluation and treatment for:

  • Mental Health disorders
  • Psychosocial issues
  • Relationship and Parenting issues
  • Trauma

Services offered:

  • Diagnostic Assessment
  • Individual, marital, family and group Therapy
  • Psychiatric Evaluation
  • Medication Management

A phone or virtual visit can be scheduled by calling 724-284-4894.

The PA COVID-19 Warmline is another resource offered. This is a new state wide warmline for anyone feeling anxious related to COVID worries. This is being operated through Butler County Center for Community Resources but is available to anyone in PA. The Warmline can be reached by calling 1-855-284-2494.

What to do if you are not feeling well.

BHS emphasizes that if you are not feeling well, before visiting a doctor’s office, urgent care or emergency department, call your primary care doctor or BHS Care Center at 833-602-CARE (2273) for guidance.

How to Access Medical Records

Butler Memorial Hospital is suspending walk-ins for Medical Records as a result of the COVID-19 pandemic. Please note that staff are available to facilitate your request for records by following the process below:

You may register to view your own records on the patient portal, My BMH Health. If you are not currently registered to use the portal, you may do so through the Butler Health System website by clicking here.

Outpatient Testing Locations Temporarily Closed

Outpatient testing at all BHS locations:

If you are experiencing symptoms of fever, cough, shortness of breath, runny nose/congestion, or flu-like symptoms and have outpatient testing scheduled, please cancel your testing and contact the physician who ordered your test for further direction. Do not go to hospital or outpatient locations for walk in testing (lab, x-ray).

All patients are required to wear a mask.

Some Outpatient Testing Locations will be Temporarily Closed as of Friday, March 20, 2020. Please see below for details:

  • BHS Outpatient Services, Sarver. For x-ray, EKG and lab needs, visit BHS Outpatient Services, Saxonburg, 101 Alwine Road, Saxonburg.

What is a Coronavirus?

The novel Coronavirus, known as COVID-19 originated in Wuhan, China and has spread throughout the world over the past few months. Coronaviruses are a large family of viruses, some causing illness in people and others circulating among animals, including camels, cats and bats. The 2019 novel Coronavirus (COVID-19) is a new virus that causes respiratory illness in people and can spread from person to person.

What are the symptoms of the Coronavirus?

The virus causes flu-like symptoms, with fever, cough and shortness of breath. At this point there is no effective treatment and no vaccine. Symptoms appear on average 5 days after exposure (with a typical range of 2-7 days from exposure). Early symptoms include fatigue, body aches, feeling warm. The respiratory symptoms, cough and shortness of breath may not appear until 8 days into the illness.

How can I protect myself?

  • Cover coughs or sneezes with your elbow. Do not use your hands!
  • Wash hands often with soap and water for at least 20 seconds.Use an alcohol-based hand sanitizer containing at least 60% alcohol if soap and water are not available. This is your best method of prevention.
  • Clean surfaces frequently, including countertops, light switches, cell phones, TV remotes and other frequently touched items.
  • Contain: stay home if you are sick.
  • Avoid touching your eyes, face, and mouth as much as possible.
  • Practice ‘social distancing’ - stay 6 feet from anyone ill, sneezing, or coughing.
  • Non-essential travel is discouraged.
  • Do not panic. Pay attention to CDC and PA Dept. of Health updates.
  • In addition, it is recommended that Pennsylvanians take time to prepare now.

How can the Coronavirus spread?

Human Coronaviruses spread just like the flu or cold.


  • Through the air by coughing or sneezing.
  • Close personal contact such as touching or shaking hands.
  • Touching an object or surface with the virus on it.

Outpatient Testing Locations Temporarily Closed

Outpatient Testing Locations Temporarily Closed

Outpatient Testing Locations Temporarily Closed

Outpatient Testing Locations Temporarily Closed

Outpatient Testing Locations Temporarily Closed

Outpatient Testing Locations Temporarily Closed