FAQs
What does “telehealth” and “telemedicine” mean?
Telehealth and telemedicine both describe a way to deliver and get healthcare
from a distance using telecommunications technology (audio and video).
Nurses or clinical support staff will facilitate your telehealth visit
with a specialist, increasing access and reducing travel time and costs,
particularly for people in rural and remote areas.
What can Telehealth do for you?
- Travel to distant specialists is not necessary, saving time and money
- Less time off of work, no need to take whole days off to see a specialist
- Timely, convenient access to specialist
- More specialty care available locally
- Ability to have more frequent follow-ups
- Overall, able to get the best care with the least inconvenience
Where will I have my Telehealth visit?
BHS offers a variety of locations for Telehealth. Please check with your
doctor for a location close to you.
I’m not very tech-savvy. Is Telehealth right for me?
You don’t need to worry, we will handle all the technical aspects
of the visit. You just need to arrive for your appointment time and a
nurse or clinical support staff will be with you throughout your visit,
connecting you to the specialist.
What equipment will be used for a Telehealth visit?
The facility where you will receive your telehealth visit will have all
the equipment necessary for you to have a complete visit with the specialist.
The telehealth equipment uses a high end video computer that allows both
the patient and specialist to have a live interaction over video versus
in person. The specialist may even use special equipment, such as a digital
stethoscope, so he can hear heart and lung sounds.
What services are coordinated through Telehealth?
- Electrophysiology
- Endocrinology
- Paliative Care
- Pulmonary
What should I expect during a Telehealth visit?
Prior to your visit, the specialist will have access to your medical records
including testing and reports that will be discussed during your visit.
Before the telehealth visit begins, the nurse or clinical support staff
will perform an initial assessment and interview to create a smooth visit
and satisfying experience. The telehealth connection between you and your
doctor will focus on your clinical needs, education and questions to work
together towards a treatment plan.
How much will Telehealth cost?
The use of telehealth is a substitute for an in person encounter. Similar
to having an in-person specialist visit, a copay will be collected at
the location of your telehealth visit by the office staff. Depending on
your insurance, your health insurer may bill you if they require you to
pay a dollar amount, or a deductible, before your health plan begins to
pay for covered medical expenses. You should always call your insurance
and verify what your individual policy covers and understand your financial
obligation.
Will my insurance cover the visit?
Many insurances provide coverage for telehealth visits. Prior to scheduling
your telehealth appointment, your PCP office will call your insurance
and confirm that your insurance plan provides coverage for telehealth visits.
How do I schedule a Telehealth visit?
The scheduling process can vary from provider to provider. Check with your
primary care physician and they can help you schedule a visit with a specialist
over telehealth. They will have educational materials and instructions
to help your telehealth visit be convenient and a positive experience.