All of us at Independence Health System want you to be comfortable and confident in the care you receive. The Patient Advocate/Customer Care Team acts as a liaison to address the concerns of our patients and family members to ensure their experience is a positive one. In addition, our staff can assist families with information or suggest local accommodations, should the need arise.
If you have a concern about your (or your loved ones) experience, please discuss it with the Unit Director or Clinical Supervisor/Charge Nurse. If your concern remains unresolved, feel free to contact:
We take all concerns very seriously and welcome the opportunity to resolve any issues you may have. We do like to hear from our patients or family members to help us improve the patient experience.